At Tedra Wanders, we strive to deliver your products as quickly and efficiently as possible. This Shipping Policy provides you with information about the shipping process, including delivery times, shipping methods, and fees.
1. Shipping Locations
We are proud to offer worldwide shipping for all of our products. No matter where you are located, we aim to ensure that your travel tech, luggage, fishing gear, and camping gear reach you safely.
2. Processing Time
- Order Processing: Once your order is placed, we typically process your order within 1-3 business days (excluding weekends and holidays).
- Confirmation and Tracking: After your order has been processed and shipped, you will receive a confirmation email along with tracking details to help you monitor your package’s progress.
3. Shipping Methods
- Standard Shipping: We offer standard shipping for all orders. Delivery times vary depending on your location, but generally, shipping will take between 7-21 business days for international deliveries.
- Expedited Shipping: If you need your order sooner, we offer expedited shipping options. The delivery time and cost will vary depending on your location and the shipping method selected.
4. Shipping Fees
- Flat Rate Shipping: We charge a flat shipping fee based on your location. Shipping fees will be displayed at checkout, so you’ll know the exact cost before completing your purchase.
- Free Shipping: From time to time, we may offer promotions with free shipping on certain orders or for customers in specific regions. Please check our website for any ongoing promotions.
- Customs and Duties: For international orders, please note that customs duties and taxes may be applicable in your country. These fees are the responsibility of the customer and are not included in the shipping costs.
5. Delivery Delays
While we make every effort to ensure timely deliveries, please be aware that delays may occur due to factors such as:
- Weather conditions
- Customs processing
- High-volume shipping periods (holiday seasons)
If you experience a delay, please use the tracking information provided to monitor your package. If your shipment is significantly delayed, feel free to contact us for further assistance.
6. Lost or Damaged Packages
- Lost Packages: While rare, if your package is lost in transit, please contact us as soon as possible. We will work with the shipping carrier to investigate and resolve the issue.
- Damaged Packages: If your order arrives damaged, please contact us within 7 days of receiving the package. Include photos of the damaged item(s) so we can assess the situation and assist you in processing a return or replacement.
7. Contact Us
If you have any questions or concerns about shipping or need further assistance with your order, please don’t hesitate to contact us at [email protected].